Frequently Asked Questions.

Here you can find answers to questions frequently asked about printing.com.

From delivery to design, products to packaging, our FAQs below should help you.
We hope this gives you the answers you need, but if you can’t find what you are
looking for,  Just Ask Us.

Question What is Bleed?
AnswerInk that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.
Question I’m not sure if my artwork is correct, what should I do?
AnswerThat’s why we are here. If you are in any doubt or have any questions please contact us and we will be delighted to help you. Or, choose to email your artwork when ordering and tell us in the email what you are unsure about and we will check it out for you.
We’re experts in digital printing, so you don’t have to be!
Question How do I supply my artwork?
AnswerPlease upload your artwork during a checkout process. On the checkout page, there is a filed where you can upload your files. However, if your files are bigger than 64 MB (each) please upload them to wetransfer.com and send us the links.
Question Can I add items or make changes to an existing order?
AnswerIf your order is placed on hold or pending payment, you still can make some changes to your artwork or the order itself. However, please contact us as soon as possible by phone, so we can make sure your changes will be included in the production.
Question What are the methods of payment?
AnswerYou can pay by PayPal gateway or E-mail transfer. If you choose PayPal you can also pay by Credit Card.
Question Can you check my artwork to make sure it’s set up correctly?
AnswerOf course we can, and what’s more, we’ll do it for free! By the time we release your job to print our experts will have checked that files are prepared correctly. If you want to know more about our process or what we check, please follow our blog.